Standard Payment Gateway Refund Timeline
All approved refunds are initiated through our payment gateway partner (Razorpay) and will be credited to the customer's original payment method / bank account within 5 to 7 business days.
1. Overview
At BeTutor, we are committed to delivering high-quality, practical learning experiences. This policy describes the conditions under which course cancellations and refunds are granted.
2. Student Course Refund Eligibility
We offer a 7-day satisfaction window on paid self-paced courses, subject to the following fair-use terms:
- Refund request must be submitted within 7 calendar days of course purchase.
- The student must have consumed less than 20% of the total course video lessons.
- No course completion certificate has been generated or issued.
- Any downloadable digital assets (code templates, eBooks) included with the course must not have been extensively downloaded.
3. Non-Refundable Items
- Live interactive workshops or 1-on-1 mentoring sessions once the scheduled session date has passed.
- Bundled digital asset kits and downloadable software templates after direct download.
- Transactions involving fraudulent behavior or violations of the terms of service.
4. How to Request a Refund
To initiate a refund, please send an email to our support desk with your Order ID and registered email:
Our team typically reviews and processes refund requests within 24–48 hours. Once approved, funds reflect in your account within 5–7 business days via Razorpay.